Privacy Policy

Futurechoices ("we", "our", "us") operates in Australia and provides automotive painting and refinishing services. This Privacy Policy explains how we handle personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It applies to individuals who interact with us, including visitors to our website, prospective clients, current clients, and suppliers.

Information we collect

We may collect personal information such as names, contact details, location details relevant to service delivery, and communications you send to us. When bookings or estimates are requested, we may also collect details about vehicles, photos of damage you share, preferences for colour and finish, and scheduling constraints. If you apply trade credit or pay by card, limited payment information may be processed by our payment partners; we retain only records necessary for reconciliation and taxation.

How we use information

We use personal information to respond to enquiries, provide quotes, deliver and manage services, arrange appointments, and handle client support. We also analyse aggregated usage to improve content and understand interest in our services. With consent where required, we may provide updates about offerings, aftercare guidance, or changes to operating hours. You can opt out of marketing communications using the instructions provided in each message.

Disclosure

We may disclose information to service providers who assist with operations such as booking tools, email platforms, payment processing, and IT support. These parties are engaged under terms that restrict use to the agreed purposes. Where a legal obligation applies or we need to protect our rights, safety, or property, we may disclose information to authorities or advisors. If ownership or structure changes as part of a reorganisation, information may be transferred subject to safeguards consistent with this Policy.

Storage and security

We apply reasonable administrative, technical, and physical safeguards designed to help protect information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Measures may include access controls, encryption in transit where appropriate, and disciplined retention schedules. Despite safeguards, *** method can be entirely risk free; we encourage clients to avoid sending payment details by email and to contact us if they suspect unauthorised activity.

Cookies and analytics

Our website may use cookies and similar technologies to support core functionality, remember preferences, and measure aggregated audience insights. You can adjust browser settings to limit certain tracking. Declining optional cookies may affect experience consistency while essential site features remain available.

Access and correction

You may request access to personal information we hold about you and ask for correction where details are inaccurate, out of date, incomplete, or misleading. We will respond within a reasonable period and may request verification to protect your privacy. Where a request is complex, we will outline timing and any applicable administrative charges before proceeding.

Overseas disclosure

Some service providers that assist our operations may be located outside Australia. Where information is transferred, we aim to engage partners who apply safeguards comparable to Australian standards. By interacting with our website or services, you authorise such transfer and storage where necessary to deliver requested functions.

Retention

We retain personal information for as long as needed to fulfil the purposes described in this Policy, comply with laws, resolve disputes, and enforce agreements. When information is *** longer required, we take reasonable steps to de-identify or securely destroy it.

Your choices

You can contact us to update preferences, opt out of marketing, or request access or correction. If you disable certain cookies in your browser, some features may be less tailored. Where consent is the basis for processing, you may withdraw consent, and we will apply your updated choice going forward.

Contact

If you have questions about this Policy or wish to exercise your rights, please contact Futurechoices at Futurechoices@gmail.com or by phone at + (61) 43 782-95-16. Postal address: Apartment 3, 22 Baxter Street, Fitzroy VIC 3065, Australia.

Updates

We may update this Policy to reflect changes to our practices or legal obligations. The updated version will be published on this page with a revised effective date. We encourage you to review this Policy periodically to remain informed about how we handle personal information.